Overview

This Refund Policy explains how Hishebi Softwares handles refund requests for products and services, including Hishebi App, Hishebi Business, unless a separate written agreement or custom contract states otherwise.

Digital Services and Software

Because our products are software and digital services, refunds are generally reviewed on a case-by-case basis. Once access has been provisioned or services delivered, charges may be non-refundable except where required by law or approved by us in writing.

When Refunds May Be Considered

Duplicate payments made in error.
Billing mistakes caused by our system.
A paid service could not be delivered substantially as described and the issue could not be resolved within a reasonable time.
Other exceptional situations approved by our management team.

When Refunds Are Normally Not Available

Change of mind after service activation or delivery.
Failure to use the product during an active subscription period.
Issues caused by customer devices, internet access, third-party systems, or misuse of the service.
Requests made after a long delay from the original payment date without a valid reason.

Request Process

To request a refund, contact us with your name, company name if applicable, payment details, invoice or transaction reference, and a clear explanation of the issue. We may request supporting information to investigate the request properly.

Review Timeline

We aim to review refund requests within a reasonable business period. If approved, the refund will usually be returned through the original payment method unless another method is agreed in writing.

Service Suspension or Partial Refunds

Where appropriate, we may offer account credit, partial refund, rescheduled service delivery, or service extension instead of a full refund.

Contact Us

Refund requests and related questions can be sent to info@hishebisoftwares.com. You may also call +880 1717 932348 (BD); +974 51139100 (Qatar) or write to RAMJAN NESSA SUPER MARKET, PALLABI, MIRPUR, DHAKA-1216.