Overview

This Cancellation Policy explains how cancellations are handled for Hishebi Softwares services and software offerings, including Hishebi App, Hishebi Business, unless a separate contract or proposal states different terms.

Subscription Cancellations

Customers may request cancellation of recurring subscriptions before the next billing cycle to avoid future renewal charges. Cancellation will usually stop future renewals, while service access may continue until the end of the current paid term unless otherwise stated.

Project or Service Cancellations

For implementation work, custom development, setup services, consulting, or other project-based work, cancellation requests are reviewed based on work completed, committed resources, and contractual milestones.

Effect of Cancellation

Future access or renewals may be disabled after the applicable service period.
Outstanding balances for completed work or active service periods may remain due.
Data retention, export, or deletion may follow the agreed service terms or internal retention requirements.

Notice Period

We recommend submitting cancellation requests with reasonable advance notice so we can confirm billing impact, access timelines, and any next steps needed for account closure or transition.

Non-Cancellable Items

Some fees, completed setup work, one-time deliverables, or third-party pass-through costs may be non-cancellable once incurred or delivered.

How to Request Cancellation

To request cancellation, please contact us with your account details, organization name if applicable, service name, and requested effective date so we can process the request accurately.

Contact Us

Cancellation requests may be sent to info@hishebisoftwares.com. You may also call +880 1717 932348 (BD); +974 51139100 (Qatar) or write to RAMJAN NESSA SUPER MARKET, PALLABI, MIRPUR, DHAKA-1216 for assistance.